This is an outdated version published on 2021-09-13. Read the most recent version.

Analysis of Effectiveness of Public Services in Rawalumbu District Bekasi City

Authors

Azis Hakim Krisnadwipayana University, Indonesia

DOI:

https://doi.org/10.53947/tspj.v1i1.68

Keywords:

Effectiveness, Public Services, Rawalumbu, Local Government, Regional Authonomy

Abstract

This study aims to find out and analyze to find out and analyze: a) a description of the effectiveness of public services, the factors that hinder public services, and efforts to improve public services in Rawalumbu District, Bekasi City, Java. West. Based on the results of the research that has been carried out, it can be concluded that to realize the effectiveness of public services from government officials to community service users, it cannot be separated from the influence of the work discipline of local government officials. With the adequate quality of work discipline of government officials, bureaucrats at the sub-district level can provide services to the community effectively so that they can realize good governance.

Author Biography

Azis Hakim, Krisnadwipayana University, Indonesia

Department of Master of Administrative Sciences

References

Barata, Atep Adya. (2004). The Basics of Excellent Service, Preparation to Build a Culture of Excellent Service to Increase Customer Satisfaction and Loyalty, PT. Elex Media Komputindo, Jakarta.

Moenir HAS (1997). Public Service Management. Bumi Aksara, Jakarta.

Sinambela, Poltak Lijan et al. (2010). Public Service Reform. PT Bumi Aksara. Jakarta.

Soekanto Soejono. (1995). Assessment of Public Service Organizations. Jakarta.

The Republic of Indonesia, Law No. 25 of 2004 concerning Public Services.

Ajzen, I., & Gilbert Cote, N. (2008). Attitudes and the prediction of behavior. In Attitudes and Attitude Change (pp. 289–311).

Akbar, B., Pamungkas, B., Djazuli, A., Fadhillah, A., & Nugroho, F. (2016). Impact of Regional Autonomy, Economic and Political Conditions on Regional Development Bank Efficiency.

Boyne, G. A. (2003). Sources of Public Service Improvement: A Critical Review and Research Agenda. Journal of Public Administration Research and Theory, 13(3), 367–394. https://doi.org/10.1093/jopart/mug027

Elbanna, S., Andrews, R., & Pollanen, R. (2016). Strategic Planning and Implementation Success in Public Service Organizations: Evidence from Canada. Public Management Review. https://doi.org/10.1080/14719037.2015.1051576

Goethem, A., Hoof, A., Castro, B., & Aken, M. (2014). Quality is Key - The Impact of Community Service, Community Service Quality, and Reflection on Adolescents’ Volunteering Intentions. International Journal of Developmental Sciences, 8, 137–147. https://doi.org/10.3233/DEV-14145

Kamarusdiana, K., & Aprianita, T. (2018). Marriage Certificate and Protection of Children’s Rights Due to the Unregistered Marriage in the Cianjur District in the Post Regional Regulation Number 10 in 2010. Ijtimā’iyya: Journal of Muslim Society Research, 3, 197–214. https://doi.org/10.24090/ijtimaiyya.v3i2.1920

Mudhofar, M. (2021). The Effect Of Performance Allowances On Motivation, Employees’ Work Achievement and Organizational Performance in Government Offices. Jurnal Administrasi Publik : Public Administration Journal, 11, 101–110. https://doi.org/10.31289/jap.v11i1.4963

O’Brochta, W. (2017). Regional autonomy in rich regions: evidence from Ajara, Georgia. Caucasus Survey, 6, 1–24. https://doi.org/10.1080/23761199.2017.1344028

Puspitarini, R., & Vol, J. (2019). Journal of Public Administration Studies. 4(2), 46–50.

Rosenbaum, A. (2018). On the Current State of Public Administration Research and Scholarships: Political Accommodation or Simply Increasing Irrelevance ? NISPAcee Journal of Public Administration and Policy, 11, 11–23. https://doi.org/10.2478/nispa-2018-0011

Spicker, P. (2009). The Nature of a Public Service. International Journal of Public Administration, 32, 190–692. https://doi.org/10.1080/01900690903050927

Susanti, G., & Rifany, R. (2020). Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency. Publik (Jurnal Ilmu Administrasi), 9(2), 125. https://doi.org/10.31314/pjia.9.2.125-131.2020

Tahili, M. H. (2018). The Effect of Public Service Motivation on Integrated Administration Services at District Level of Government. Bisnis & Birokrasi Journal, 25(2). https://doi.org/10.20476/jbb.v25i2.9827

Wargadinata, E. (2017). The Quality of Public Organization Performance Measurement. Sosiohumaniora, 19. https://doi.org/10.24198/sosiohumaniora.v19i2.11497

Wiryanto, W. (2020). Initiative and Implementation of The Public Service Innovation by Regional Government in Indonesia. Journal of Governance and Local Politics, 2(2), 201–215. https://doi.org/10.47650/jglp.v2i2.134

Yusriadi, Y., & Farida, U. (2019). Bureaucracy Performance in Public Services in Indonesia. Jurnal Ad’ministrare, 6(1), 17. https://doi.org/10.26858/ja.v6i1.9434

Zumrah, A. (2015). How to enhance the impact of training on service quality? Journal of Workplace Learning, 27, 514–529. https://doi.org/10.1108/JWL-06-2014-0048

Downloads

Published

2021-09-13

Versions

How to Cite

Hakim, A. (2021). Analysis of Effectiveness of Public Services in Rawalumbu District Bekasi City. The Social Perspective Journal, 1(1), 79–102. https://doi.org/10.53947/tspj.v1i1.68